Support

JourneyLens is built and supported by one person, which means you reach the person who wrote it. Email journeylensapp@gmail.com with your store domain and what you were doing, and you will get a reply within one business day.

Before you write

Nothing has been recorded yet

JourneyLens only records real visits, and it records nothing from the Shopify admin. Open your storefront in a normal browser tab, look at a product, then reload the JourneyLens home page. If it is still empty after a few minutes, open Settings → Customer events in your Shopify admin and check that JourneyLens is listed and switched on.

A visit shows no money against it

That is deliberate, not a fault. A figure exists only once a visit reaches checkout and Shopify gives us an order total. Before that there is nothing to read, so JourneyLens says so rather than printing a zero that would look like a real number.

The store review will not run

It runs once a day per store. If you have already run one today the button tells you how long until the next. It also needs at least one recorded visit to have anything to read.

Removing JourneyLens

Uninstall it from your Shopify admin like any other app. Every event, visit summary and store review for your shop is deleted immediately, and the tracking pixel stops with it. Nothing is kept in case you come back.

Reporting a security issue

Write to journeylensapp@gmail.com with “security” in the subject line and we will acknowledge it within one business day.

Privacy

What JourneyLens collects, what it cannot see, and how long anything is kept is set out on the privacy page.